Return and Refund Policy

At Olivia Journeys, we want you to be completely satisfied with your purchase. If you receive a product that is defective, damaged, or not as described, you may request a return or exchange within the time frame outlined below.

1. Eligibility for Returns
   We accept returns under the following conditions:

• The item is defective, damaged, or incorrect.

• The request is made within 7 days of the delivery date.

• The item is unused and in its original packaging.

2. How to Request a Return
   To initiate a return, please email us at [email protected] within 7 days of receiving your order. Include the following information:

• Your name

• Order number

• Description of the issue

• Clear photos of the product (if damaged or incorrect)

3. Return Process

• Once your request is approved, we will provide instructions for the return.

• You may be required to return the item to a specified address.

• Return shipping costs may be the responsibility of the customer unless the product was defective or incorrect.

4. Refunds

• Refunds are issued only after the returned item has been received and inspected.

• Approved refunds will be processed within 5–7 business days.

• We will contact you to arrange your preferred refund method.

5. Exchanges
   If you prefer an exchange instead of a refund, please let us know during the return request. We will ship the replacement item once the original has been received and approved.

6. Non-Returnable Items

• Items returned after 7 days of delivery

• Used or damaged items not caused by our error

• Items without original packaging

7. Contact Us
   For any return or refund inquiries, please contact us at:
   Email: [email protected]