Payment Policy
Last updated: September 5, 2026
At Olivia Journeys, we aim to provide a secure and convenient checkout experience. This Payment Policy explains the payment options and payment process for orders placed through our website.
Accepted Payment Methods
The payment methods available at checkout may include:
- Visa
- Maestro
- Mastercard
- Google Pay
- Apple Pay
- American Express
Only the payment methods displayed during checkout are available for your order. Availability may vary depending on your location, device, browser, currency, and the eligibility requirements of the relevant payment provider.
Prices and Currency
The applicable currency and complete order total will be displayed during checkout before you confirm your payment. The order total may include any applicable taxes, shipping charges, or discounts.
If your card or payment account uses a different currency, your bank or payment provider may apply currency-conversion fees or other charges. These charges are determined by your provider and are not controlled by Olivia Journeys.
Secure Payment Processing
Payments are processed through Shopify's secure checkout and the payment provider selected during checkout. Olivia Journeys does not directly store your complete payment-card details.
Your bank or payment provider may request additional verification to help protect against unauthorised transactions.
Payment Authorisation
When you place an order, your bank or payment provider must authorise the transaction. Your order is not confirmed until payment has been successfully authorised and you have received an order confirmation from Olivia Journeys.
Declined or Unsuccessful Payments
A payment may be declined for reasons including:
- Incorrect card or billing information
- Insufficient funds
- An expired card
- Security restrictions imposed by your bank
- Failed identity or payment verification
- Restrictions applied by the payment provider
If your payment is declined, please verify the information entered or contact your bank or payment provider for assistance. Olivia Journeys may not receive the specific reason for a declined payment.
Order Verification
Olivia Journeys reserves the right to review, hold, or cancel an order if we reasonably suspect unauthorised activity, payment fraud, or inaccurate customer information. We may contact you for additional information before processing the order.
Refunds
Approved refunds are issued to the original payment method used for the order. After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.
For return eligibility and refund information, please see our Refund & Return Policy.
Contact Information
Shop name: Olivia Journeys
Company name: MB Collective
Company Number: 42040802
Warehouse Address: 5 Shires Lane, Leicester, LE1 4AN, United Kingdom
Email: support@oliviajourneys.com
Telephone: +44 7520 68 4531
Customer Service Hours
Monday to Friday: 9:00 a.m. to 5:00 p.m. (GMT+11)
Saturday: 12:00 p.m. to 5:00 p.m. (GMT+11)
Sunday and public holidays: Closed
We aim to respond to all inquiries within 24 hours.
